Enterprise Experience
Product Manager for Conversational & Transactional AI
Allstate Insurance Company | 2026 – Present
Led end-to-end product definition for transactional AI payment experiences in a strictly regulated financial environment, managing AutoPay behavior design and failure routing.
Authored and maintained core technical product documentation used across Engineering, Legal, and CX to rapidly deploy compliant, production-ready LLM behaviors.
Identified and resolved high-severity accuracy defects through end-to-end AI testing, advancing the platform from informational capabilities to transaction-grade AI.
Chief Product Owner (Customer Platform)
Allstate Insurance Company | 2010 – 2026
Directed continuous monthly releases scaling the primary self-service platform from 200,000 to over 4 million monthly logins.
Drove enterprise registration growth from 30% to over 85% of all policyholders while increasing industry-wide CSAT scores from 50 to 85+.
Advocated and managed the technical debt overhaul, supporting the transition from legacy frameworks to modern web infrastructure.